Terms & Conditions

1. The Contract

This booking form signed/Accepted by the Customer for booking the required services (“Booking Form”), these Conditions and any acceptance of a booking by Switrus Holidays Pvt Ltd(having their Registered Office is at 2ndFloor, West fort, , Thrissur - 680004) hereafter named the “Company”, form the sole basis of the contract (“Contract”) between the Company and the customer signing the Booking form/Accepted with advance amount by receiving itinerary in any electronic media, hereafter named the “Customer” (which includes all members benefiting from the travel services mentioned in the Booking Form). These Booking terms and conditions apply equally to the Customer and to all persons named in the Customer’s booking. When Customer makes a booking, Customer guarantees that he/she has the authority to accept and do accept on behalf of Customer these Booking terms and conditions and if the Customer is a corporate, that the person signing/Accepting the Booking Form is duly authorized to request services from the Company on behalf of the Customer. No employees or agent of the Company has the authority to vary these Terms and Conditions. In these Conditions “Holidays” includes all services booked by the Customer. The Contract between the Company and the Customer shall be governed by, construed and interpreted in accordance with the laws of India and subject to the jurisdiction of the Courts/ legal Forums in Thrissur district.

2. Brochures Validity

We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. Any brochure provided by the Company is valid for a specific period of time therefore the Customer is to always check with the Company the validity of the brochure before counting on its content. The photos of meals / sightseeing / properties are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be booked far off from the central place. All information provided in the brochure is gathered from our trusted suppliers but cannot be 100% guaranteed and maybe sometimes subject to changes. Company professional travel advisors will endeavour to keep the Customer fully informed of any changes as soon as possible.

3. Itinerary may change at any time

The Company reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. Company will make reasonable efforts to notify the Customer promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our tour manager or local or sales representative will inform the Customer of the changes on the spot and the Company solicits the full co – operation of the Customer in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which the Company is constrained to make, will be entertained from the Customer during or after the tour. Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc. and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.

4. Booking

A booking can be made at the Company’s sales offices at Maharashtra, Kerala, Delhi, Tamil Nadu, Karnataka, Bengal, Madya Pradesh, AndraPradesh, Telegana and Gujarat or through the Company’s travel consultant or Customer’s travel agent, by a customer, being aged 18 years or above, who submits a completed and signed Booking Form together with the required deposit or full payment. Booking of Customers less than 18 years of age should be done by their parents/ legal guardians and should be accompanied by their parents/ legal guardians at the time of travel. A booking is accepted by the Company only when it issues confirmation, availability of the relevant accommodation, flights and other relevant facilities. The booking shall be subject to the related supplier’s policy and conditions and shall only be considered as confirmed once paid in full and if you accept the terms and conditions in Itinerary only have to transfer the payment, Change of Groups is not permitted with in 90 Working days from travelling date.

5. Prices and Payment

All prices are intended as a guide only, subject to availability and to special conditions during peak periods (i.e., public holidays such as Christmas, New Year etc.) and can be withdrawn or varied without notice. The Customer will be fully advised of your price and final itinerary at time of booking. The price is only guaranteed once a full payment is made by the Customer. Quoted prices are subject to change. Prices quoted are based on the rate of exchange of 1 EURO = INR 90, 1 USD= INR 75, 1 SGD=55 INR, 1 CHF = 75 INR the tour price is subject to increase without prior notice and the same would be collected additionally, prior to departure. Price changes may occur by reason of matters outside the Company’s control which increase the cost of the product or service. Such factors include without limitation adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Any further increase in the airfare I acknowledge due to an increase in the fuel price, change in government regulations, taxes etc. charged by the airline, change in government regulations, taxes etc. charged by the consulate will have to be borne by the Customer. It is advised to the customer that you contact your Switrus Holidays Pvt Ltd Advisor/ Sales representative for up-to-date prices. The price of any Holiday booked includes only the items specified in the Booking Form. Unless otherwise specified, it does not include items of a personal nature including, but not limited to, travel insurance, airport transfers, meals, optional excursions, passport, visas, cots and food for infants, laundry, room service, and hotel extras (including early late check-in/check-out fees), hotel car parking (where applicable), gratuities or taxes. The Customer is required to pay a deposit at the time of booking. All deposits are non-refundable unless due to reasons related solely to the Company. Final payment is required no later than four weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. If Customer is unable to pay the final balance by the due date, Company reserves the right to treat Customer’s booking as cancelled by Customer, in which case the Cancellation Policy described below will apply. If, for any reason, a booking is not accepted by the Company, all monies paid by the Customer for that booking will be refunded and the Company shall not have any further liability to the Customer.

From 1st April 2020 onwards TCS (Tax Collected at Source) will be collected from customers for any full or partial payments, the amount is not included in our package and it will be refunded by GOVT of India

  • TCS 5% for pan holders
  • TCS 10% for non-pan holders
  • TCS 20% for pan holders above 7lakhs
  • TCS 40 % for non-pan holders Above 7 Lakhs

A. Payment Terms

Item Time Frame Charges Registration payment for package Within 2-3 days of confirmation 20,000/- (If booked 3 months prior to departure date.) Payment for flight Before visa Flight ticket amount to airline company

Balance payment VISA approval/30 days before travel date whichever is first Full payment

B. It is agreed by the Customer that the booking amount does not include:

  • Any expenses of personal nature such as porterage, laundry, wines, mineral water, food and drinks which not in the regular menu provided by the Company, mini bar, telephone calls, pay channels etc.
  • Tips of any nature i.e. drivers, guides, tour managers, etc. It is to be noted that the driver tips is @ 2 Euro per head per pax per day.
  • Translation charges for documents for visa purpose will have to be borne by the Customer.
  • Meals other than what is mentioned in your itinerary
  • Extra cost incurred due to illness, accident, hospitalization or any individual unforeseen cost incurring incidence.
  • Cost of excursions, city sightseeing, entrance fees/tickets and local guides availed of by the Customers other than what is mentioned in itinerary and other than what your tour price includes.
  • Any extra expenses incurred for changing the route due to any unforeseen circumstances, forced majeure instances, natural calamities, political disturbances, flight delays, strikes etc.

C. Payments can be made by cash, Credit/Debit card, Cheque, NEFT or bank transfer.

  • Payments by Credit/Debit Card may incur banking charge.
  • Payments by Cheque require about 05 business/ working days to process. It is to be noted that the Customer paying by this method, will need to make the payment at least 5 business days prior to the actual due date. Customer agrees not to stop payment of the cheque even when he cancels a booking. Customer agrees that the Company may apply the proceeds of the cheque to satisfy any liability the Customer may have to it, including any liability in respect of cancellation fees, before refunding the balance.
  • Taxes, Airline taxes are subject to change and are confirmed at the time flight ticket is issued. There may also be a local tax charged at some airports.
  • Included or Excluded facilities The price of any Holiday and other services booked includes only the items specified therein and does not include items of a personal nature including personal insurance, departure airport transfer, refreshments, meals unless specified optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the Customer. Hotel check-in/check-out are fixed and there are no guarantees for early/late check-in/out unless paid for.
  • Any payment make to any agency instructed by Switrus holidays PVT LTD the same terms and conditions will be applicable for the same.

6. Booking Change or Cancellation Policy

• By the Company: It is unlikely that the Company will have to make any alteration to a booking which has been accepted by it. However, sometimes due to change in circumstances, alterations have to be made. The Company reserves the right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of travelling as individual travellers, not as part of the original tours and the additional cost if may have to bear by the customer . If the alternative date / tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of 120 days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you. For any circumstances the charges incurred/ advance paid for the cost of air tickets and visa of the customer would be non-refundable.

  • After the VISA approval no cancelation is permitted
  • If the VISA came late you may have to travel with the next group.
  • whoever received the VISA they may have to travel with booked group.

• By the Government:

  • If you deported by the emigration or by the Government or by any agency Switrus Holidays Pvt Ltd would not be responsible for the same at any circumstances.
  • If there is any illegal overstay after VISA validity passengers have to pay RS. 10,00,000 to Switrus Holidays PvtLtdas compensation.

• By the Customer: If the Customer wishes to change his/her booking, the Company will endeavour to accommodate these changes. In such cases, cancellation charges shall be applicable as per the Company’s below Cancellation Policy which will be subject to change from time to time at the discretion of the Company.

• By the airline/hotel or supplier: If the airline/hotels or the supplier or any country change the rules and regulations or impose any regulations and restrictions or cancel the services or reschedule the services or restrict the entry in any situations in any airport, hotels, or any entry points or boarding points which is related to airline rules, COVID rules , hotel rules, supplier rules, airport rules, country rules, boarding rules and any rules and regulations in any airport, entry points and hotels, SWITRUS HOLIDAYS PVT LTD doesn’t have any responsibility in airport, on airline, supplier, hotels in any situations the passenger should bare all the additional expenses than the package cost.

Cancellation Policy

Item Time Frame Charges /penalty Package cost Before 30 days of departure Actual cost / with in 30 days nonrefundable Air Ticket Before 30 days of departure As per Airline policy / with in 30 days nonrefundable VISA N/A Non Refundable Insurance N/A Non Refundable ADVANCE Of Rs. 20000 N/A Non Refundable

Apart from above, at any circumstances charges incurred for air ticket, bus and hotel for the customer would be non-refundable. During peak periods (i.e. special events, public holidays, exhibitions, etc.) cancellation policies may differ to the above. Special cancellation policies are applicable for all destinations for Christmas, summer vacations, weekends and New Year periods. The same will be advised at the time of reservation. There may be certain airlines, hotels, tours, cruises and packages were the cancellation policy and applicable charges may differ from those described above. Any change in the cancellation policy and/or charges will be advised to the Customer at the time of reservation. The Company will not be liable for any refund for tickets on late due to traffic, delay in trip, closedown tickets, not opened tickets, closed due to weather and renovation tickets in package. Within 30 days of departure package cost is non refundable.

7. Travel Documents

It is the responsibility of the Customer to obtain a valid passport for international travel; many countries require at least 6 months validity from the date of return. The Customer must ensure and verify with the relevant authorities that he has valid passports, visas, re-entry permits and vaccination certificates, which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be Customer’s sole responsibility. The Company shall not be liable for any inconvenience, expense, loss or damage of any kind if incurred by the Customer by reason of failure to obtain or produce, or by the loss of, such documents.

The Company’s staff are available to give information regarding visas, passports and other travel document requirements for international trips (“Travel Requirements”) to the best of their knowledge and the Company can assist the Customer to obtain visas (surcharge fee will apply). The Customer acknowledges that the rules and regulations of any country may change from time to time and the Company is not responsible for any information it gives regarding Travel Requirement. Travel documents cannot be transferred to any other person. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. It is responsibility of the Customer to review his/her travel documentation carefully and advise the Company immediately in case of any errors in names, dates or timings. It is the responsibility of the Customer to collect all travel documents from the Company prior to travel. The Customer shall contact his/her Travel Advisor at Switrus Holidays Pvt Ltd to confirm when the travel documents are ready for collection.


Please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so.


The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other countries, most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels in Europe may / may not have room service facilities. The check in time at the Hotel is usually at 1400 hrs and check out is at 1200 hrs. The same is subject to change from time to time. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. Please note that hotels in Europe and Far East can have exceptionally small rooms unlike what you may have experienced in other countries.

Single Accommodation: In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room. Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following: (i) Intended room partner was arranged by you. (ii) Intended room partner was arranged by us for you. (iii) No room partner was found available for you.

Double (Twin) Accommodation: A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe & Far East are twin-bedded. In case of non- availability of a room with a queen-size bed, a twin bedded room would be given.

Triple Accommodation: We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

Children Accommodation: A child travelling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel. In case ‘with bed’ charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on ‘without bed’ basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.

10. The Company’s responsibilities and liabilities

The Company acts as an intermediary only for various travel related products having extensive relation with numerous transport, accommodation and other service providers, such as airlines, coach operators, rail and cruise line operators, hoteliers and any entity providing goods or services in connection with Customer’s booking. Company’s obligation to the Customer is to make travel bookings for the Customer with travel related suppliers of the Customer’s choice.

The Company shall exercise care in the selection of reputable service providers, but the Company is not itself a provider of travel services and it has no control over, or liability for, the services provided by third parties. All bookings are made on behalf of the Customer subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. The Company shall provide the Customer with copies of the relevant service provider terms and conditions on request. To the extent permitted by law, neither the Company nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom the Company has no direct control, force majeure or any other event which is beyond Company control or which is not preventable by reasonable diligence on Company’s part. Air, sea, rail and road transport is subject to various International Conventions that limit the liability of the carriers. International Conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and in respect of hotels, the Paris Convention 1962. The carriage by air of passengers and their baggage is in addition subject to the Conditions of Carriage of the carrier concerned. If, in the Company’s reasonable opinion or the reasonable opinion of the provider of any part of the services to which Customer’s booking relates, Customer’s behaviour or the behaviour of any member of Customer’s party is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause danger, damage, distress or upset, disturbance or annoyance to others or others' property, the Company may terminate Customer’s travel arrangements without any liability on the Company part. No refunds will be made and the Company will not pay any expenses or costs incurred as a result of the termination.

The Customer shall indemnify and keep the Company indemnified against any loss, damage and claim related to

  1. The Customer’s breach of any laws and regulations
  2. The Customer act and/or omission causing any damage to any third party including without limitation any hotel, any person involved in the travel services etc. It is Customer’s responsibility to ensure that he/she is fit to travel and participate in all parts of the services Customer has booked and undertaken. Save as set out above, and as is detailed elsewhere in these Booking Terms & Conditions, the Company shall have no legal liability whatsoever to the Customer for any loss or damage.

If the airline/hotels or the supplier or any country change the rules and regulations or impose any regulations and restrictions or cancel the services or reschedule the services or restrict the entry in any situations in any airport, hotels, or any entry points or boarding points which is related to airline rules, COVID rules , hotel rules, supplier rules, airport rules, country rules, boarding rules and any rules and regulations in any airport, entry points and hotels, SWITRUS HOLIDAYS PVT LTD doesn’t have any responsibility in airport, on airline, supplier, hotels in any situations the passenger should bare all the additional expenses than the package cost.

11. The Customer also agrees to the additional conditions as follows:

  • Complimentary breakfast served from most of the hotels where the Company has arranged the accommodation. The breakfast will be continental which includes tea, coffee, cereal, juice, bread, butter, jam, hot eggs. The Company does not have any role in breakfast menu and we can’t alter anything in breakfast as it is fixed by the respective hotels.
  • Indian lunches/dinner served will be vegetarian/non-vegetarian
  • First meal on the tour would start with dinner on day of arrival and the last meal would end with breakfast/boxed breakfast on day of departure as per tour.
  • Any damages caused to the hotel rooms / coach during the stay shall be payable by the Customer and the Company will not be liable for the same.
  • Processing and grant of VISA will be the sole desecration of the consulate and the Company will not be liable for rejection of the VISA.
  • The Company shall not accept any liability or responsibility for any damages, loss, injury, accident, death, breakdown or irregularity which may occur in carrying out the tour arrangement, weather conditions, strikes, war, terrorist attack, quarantine and any other cause whatsoever and all such loss or expense must be borne by the Customers alone. It is highly recommended that the Customer purchase insurance policies while on tour.
  • The Company reserves the right to claim any additional expenses incurred due to delay or changes in schedules of train, flight, bus, cruise, Government Policies or any other services.
  • Due to private coaches being forbidden inside the cities of Rome, Milan, Zurich and Florence, most of the sightseeing will be done by foot. The tour manager and driver will do their best to get you as close to the monuments as possible.
  • Due to major international events and trade fairs such as air-show, world athletic meet, ice skating championships, motor show, Tour de France, etc. the hotels may be blocked out more than 2 years in advance. In view of this, the Customer agrees to stay in hotels further away from the cities / different city and the itinerary may have to be altered / amended.
  • The Company also reserve the right to substitute hotels if it is deemed advisable or necessary.
  • On certain days, the ‘Changing of Guards’ may not take place at the Buckingham Palace.
  • Eiffel tower is closed for Renovation till 2020, however counter ticket will be available on queue.
  • On certain days, due to closure of the St. Peter’s Cathedral, the Louvre Museum, etc., the tour manager reserves the right to amend the itinerary.
  • There will only one tour manager with the group and the Customer will have to follow his/ her instructions accordingly for smooth operations.
  • Visa fee and flight ticket (onward & return) will be non –refundable at any circumstances. Personal interview at the concerned consulate if required, candidate has to go for the interview at their own cost.
  • Bio Metric is a must for U.K and Europe visas and the Customer has to come before VFS Centre for the same.
  • In Europe the expected tip to driver is @ 2 Euro per Head, per person, per day as per European standard.
  • The tour manager and the driver will do their best to get you as close to the monuments as possible, because in some cities coaches may be restricted.
  • The Company reserves the right to amend / alter / vary or withdraw any particular departure, excursion advertised, For the convenience of our passengers, the Company will sometimes amend / alter the itinerary. However all the services will remain the same.
  • There is no refund for any services i.e. meals, sightseeing, tickets etc. not utilized on your tour.
  • Making note of the varied interest of our past clients we have not deemed the Lido show essential to be a part of the tour cost.
  • In case the Customer decides to change the date of his/her return reservation, which is once confirmed, a fee amounting to USD 200 or more is payable by the Customer directly to the airline.
  • Customer should keep timings during the tour as instructed by our guides/tour managers in order to run the program smoothly.
  • As a Travel House / Tour Operators, the company does not have any control over Airlines, Coach Companies, Shipping Companies, Hotels, Local Transport or any other facilities, provided by the third parties. The company is not responsible for the delays or deficiencies in the services provided by outside agencies. Also please note that the company does not have any control on schedules of opening and closing timings of the tourist attractions.
  • Company takes care to select hotels and book the same on behalf of tourists at convenient locations subject to availability. In case of non-availability of rooms in same hotel, Company has the right to split the accommodation in different hotels. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Air- conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc.
  • Due to certain unavoidable circumstances, the Company reserves the right to change / modify / vary and alter the tour itinerary if it becomes necessary. In such changes, compensations or claiming of refunds by the Customer will not be entertained by the Company for limitation and also for the non-availability of certain services with entry tickets, restaurants, sightseeing shopping etc. even though included in tour itinerary.
  • The company reserves the right to postpone or cancel any of the tours advertised, without assigning any reason. In that case, money paid by the tour participant will be fully refunded but no compensation claim will be entertained.
  • Tour cost is based on minimum 30 passengers travelling together in the group. If there is a drastic fall in the number, then the offered tour cost, meal plan, vehicle and other services may change accordingly and the difference amount has to be borne by the Customer.
  • Tour tariff is based on departure from Cochin, unless specifically mentioned. Tourists boarding flights at places other than Cochin have to pay the entire airfare difference and bear and pay any other additional expenses including airport transfers, hotel stay etc. on that account.
  • The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. The Company reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure.
  • For a Customer travelling alone without family, will have to share a room either on twin or triple sharing basis (Roll away bed) depending on the booking. If there are no twin or triple sharing facilities available, the Customer will have to take the single supplement with an additional cost.

The Customer agrees that as per European rules and regulations, you can sit in the bus for only a period of 8 hours and the Customer agrees that he/she will not sit in the bus when driver takes rest.

  • Tours operated are subject to RBI / GOI regulations. Part of the tour cost should be paid in Euros/USD
  • No objections with the terms and conditions should be submitted by the Customer before three months from travel date on writing will be deemed as acceptance of the same.

12. Complaints/Refunds

If the Customer has a complaint/refund query about any aspect of his/her Holiday, this should be reported immediately to the Company’s local representative who will do whatever he/she can do during the Holiday time frame. However, if the problem is not resolved, any further complaint/refund query should be made by the Customer in writing to the Company’s Customer / Sales Service, not later than 30 days following the completion of the Holiday, failing which no claim may be brought against the Company. There will be no refund on unutilized services. Refund administration fee when applicable is of Rs.10000 per booking subject to change from time to time.

13. Governing Law

If any dispute arises between the Customer and the Company, the laws prevalent in India will apply. The Customer irrevocably and unconditionally submits to confer exclusive Jurisdiction to the Courts / legal Forums in Thrissur district, and waive any right that he/she may have to object to an action being brought in those Courts/ legal Forums.

14. Force Majeure

The Company shall not be held liable for any acts and/or omissions related to any of its obligations in case such acts and/or omissions are beyond its control.

15. Limitation of liabilities

In no circumstances whatsoever, the Company’s liability shall exceed its fees charged to the Customer.

16. Severability

If any term of those terms and conditions is considered null or void as per law the remaining terms shall still be applicable and enforceable on the parties.

17. Vaccination

All travelers will be permitted to travel if they have had the last dose of their vaccination at least 14 days, and no more than 270 days before arriving in the destination Important Note:

  • If any extra cost comes due to the change/Cancellation of flight schedule or due to any other reason beyond our control, should be paid directly and Switrus Holidays PVT LTD is NOT responsible for such expenses.
  • Passengers should be there at the coach on the scheduled time informed by the tour leader, no compensation/expenses/refund will be paid to the customer if you miss the coach/train/flight/ferry/ship.
  • Switrus Holidays PVT LTD is carrying out tour operations with people who we believe are mature enough to handle themselves and do not expect spoon-feeding and pampering or any special service/ preference of any sort.
  • Unutilized services are non-refundable
  • All the hotels where accommodation is arranged by the Company is non-smoking hotels. Any violation of the same will be penalized by an amount of 300 Euros to be paid to the hotel directly by the violator.
  • Please try not to waste food and also make sure to avoid food stains in the carpets of the hotels where accommodation is arranged.
  • Customers should not cause any noise pollution or nuisance in hotel rooms at night. In the event of which, lodging of complaint by other guests may invite the attention of the law enforcing authorities.
  • Please make sure that you are taking showers only in a specified wet area or else water may flow into carpets and it may attract penalty by the hotels.
  • Local Lunch Will Be burger/pizza/ fish n chips/chicken and chips/ kebab/KFC/ Mac Donald/Indian lunch …etc