This booking form signed/Accepted by the Customer for booking the required services (“Booking Form”), these Conditions and any acceptance of a booking by Switrus Holidays Pvt Ltd(having their Registered Office is at 2ndFloor, West fort, , Thrissur - 680004) hereafter named the “Company”, form the sole basis of the contract (“Contract”) between the Company and the customer signing the Booking form/Accepted with advance amount by receiving itinerary in any electronic media, hereafter named the “Customer” (which includes all members benefiting from the travel services mentioned in the Booking Form). These Booking terms and conditions apply equally to the Customer and to all persons named in the Customer’s booking. When Customer makes a booking, Customer guarantees that he/she has the authority to accept and do accept on behalf of Customer these Booking terms and conditions and if the Customer is a corporate, that the person signing/Accepting the Booking Form is duly authorized to request services from the Company on behalf of the Customer. No employees or agent of the Company has the authority to vary these Terms and Conditions. In these Conditions “Holidays” includes all services booked by the Customer. The Contract between the Company and the Customer shall be governed by, construed and interpreted in accordance with the laws of India and subject to the jurisdiction of the Courts/ legal Forums in Thrissur district.
We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. Any brochure provided by the Company is valid for a specific period of time therefore the Customer is to always check with the Company the validity of the brochure before counting on its content. The photos of meals / sightseeing / properties are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be booked far off from the central place. All information provided in the brochure is gathered from our trusted suppliers but cannot be 100% guaranteed and maybe sometimes subject to changes. Company professional travel advisors will endeavour to keep the Customer fully informed of any changes as soon as possible.
The Company reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. Company will make reasonable efforts to notify the Customer promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our tour manager or local or sales representative will inform the Customer of the changes on the spot and the Company solicits the full co – operation of the Customer in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which the Company is constrained to make, will be entertained from the Customer during or after the tour. Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc. and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.
A booking can be made at the Company’s sales offices at Maharashtra, Kerala, Delhi, Tamil Nadu, Karnataka, Bengal, Madya Pradesh, AndraPradesh, Telegana and Gujarat or through the Company’s travel consultant or Customer’s travel agent, by a customer, being aged 18 years or above, who submits a completed and signed Booking Form together with the required deposit or full payment. Booking of Customers less than 18 years of age should be done by their parents/ legal guardians and should be accompanied by their parents/ legal guardians at the time of travel. A booking is accepted by the Company only when it issues confirmation, availability of the relevant accommodation, flights and other relevant facilities. The booking shall be subject to the related supplier’s policy and conditions and shall only be considered as confirmed once paid in full and if you accept the terms and conditions in Itinerary only have to transfer the payment, Change of Groups is not permitted with in 90 Working days from travelling date.
All prices are intended as a guide only, subject to availability and to special conditions during peak periods (i.e., public holidays such as Christmas, New Year etc.) and can be withdrawn or varied without notice. The Customer will be fully advised of your price and final itinerary at time of booking. The price is only guaranteed once a full payment is made by the Customer. Quoted prices are subject to change. Prices quoted are based on the rate of exchange of 1 EURO = INR 90, 1 USD= INR 75, 1 SGD=55 INR, 1 CHF = 75 INR the tour price is subject to increase without prior notice and the same would be collected additionally, prior to departure. Price changes may occur by reason of matters outside the Company’s control which increase the cost of the product or service. Such factors include without limitation adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Any further increase in the airfare I acknowledge due to an increase in the fuel price, change in government regulations, taxes etc. charged by the airline, change in government regulations, taxes etc. charged by the consulate will have to be borne by the Customer. It is advised to the customer that you contact your Switrus Holidays Pvt Ltd Advisor/ Sales representative for up-to-date prices. The price of any Holiday booked includes only the items specified in the Booking Form. Unless otherwise specified, it does not include items of a personal nature including, but not limited to, travel insurance, airport transfers, meals, optional excursions, passport, visas, cots and food for infants, laundry, room service, and hotel extras (including early late check-in/check-out fees), hotel car parking (where applicable), gratuities or taxes. The Customer is required to pay a deposit at the time of booking. All deposits are non-refundable unless due to reasons related solely to the Company. Final payment is required no later than four weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. If Customer is unable to pay the final balance by the due date, Company reserves the right to treat Customer’s booking as cancelled by Customer, in which case the Cancellation Policy described below will apply. If, for any reason, a booking is not accepted by the Company, all monies paid by the Customer for that booking will be refunded and the Company shall not have any further liability to the Customer.
From 1st April 2020 onwards TCS (Tax Collected at Source) will be collected from customers for any full or partial payments, the amount is not included in our package and it will be refunded by GOVT of India
A. Payment Terms
Item Time Frame Charges Registration payment for package Within 2-3 days of confirmation 20,000/- (If booked 3 months prior to departure date.) Payment for flight Before visa Flight ticket amount to airline company
Balance payment VISA approval/30 days before travel date whichever is first Full payment
B. It is agreed by the Customer that the booking amount does not include:
C. Payments can be made by cash, Credit/Debit card, Cheque, NEFT or bank transfer.
• By the Company: It is unlikely that the Company will have to make any alteration to a booking which has been accepted by it. However, sometimes due to change in circumstances, alterations have to be made. The Company reserves the right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of travelling as individual travellers, not as part of the original tours and the additional cost if may have to bear by the customer . If the alternative date / tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of 120 days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you. For any circumstances the charges incurred/ advance paid for the cost of air tickets and visa of the customer would be non-refundable.
• By the Government:
• By the Customer: If the Customer wishes to change his/her booking, the Company will endeavour to accommodate these changes. In such cases, cancellation charges shall be applicable as per the Company’s below Cancellation Policy which will be subject to change from time to time at the discretion of the Company.
• By the airline/hotel or supplier: If the airline/hotels or the supplier or any country change the rules and regulations or impose any regulations and restrictions or cancel the services or reschedule the services or restrict the entry in any situations in any airport, hotels, or any entry points or boarding points which is related to airline rules, COVID rules , hotel rules, supplier rules, airport rules, country rules, boarding rules and any rules and regulations in any airport, entry points and hotels, SWITRUS HOLIDAYS PVT LTD doesn’t have any responsibility in airport, on airline, supplier, hotels in any situations the passenger should bare all the additional expenses than the package cost.
Cancellation Policy
Item Time Frame Charges /penalty Package cost Before 30 days of departure Actual cost / with in 30 days nonrefundable Air Ticket Before 30 days of departure As per Airline policy / with in 30 days nonrefundable VISA N/A Non Refundable Insurance N/A Non Refundable ADVANCE Of Rs. 20000 N/A Non Refundable
Apart from above, at any circumstances charges incurred for air ticket, bus and hotel for the customer would be non-refundable. During peak periods (i.e. special events, public holidays, exhibitions, etc.) cancellation policies may differ to the above. Special cancellation policies are applicable for all destinations for Christmas, summer vacations, weekends and New Year periods. The same will be advised at the time of reservation. There may be certain airlines, hotels, tours, cruises and packages were the cancellation policy and applicable charges may differ from those described above. Any change in the cancellation policy and/or charges will be advised to the Customer at the time of reservation. The Company will not be liable for any refund for tickets on late due to traffic, delay in trip, closedown tickets, not opened tickets, closed due to weather and renovation tickets in package. Within 30 days of departure package cost is non refundable.
It is the responsibility of the Customer to obtain a valid passport for international travel; many countries require at least 6 months validity from the date of return. The Customer must ensure and verify with the relevant authorities that he has valid passports, visas, re-entry permits and vaccination certificates, which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be Customer’s sole responsibility. The Company shall not be liable for any inconvenience, expense, loss or damage of any kind if incurred by the Customer by reason of failure to obtain or produce, or by the loss of, such documents.
The Company’s staff are available to give information regarding visas, passports and other travel document requirements for international trips (“Travel Requirements”) to the best of their knowledge and the Company can assist the Customer to obtain visas (surcharge fee will apply). The Customer acknowledges that the rules and regulations of any country may change from time to time and the Company is not responsible for any information it gives regarding Travel Requirement. Travel documents cannot be transferred to any other person. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. It is responsibility of the Customer to review his/her travel documentation carefully and advise the Company immediately in case of any errors in names, dates or timings. It is the responsibility of the Customer to collect all travel documents from the Company prior to travel. The Customer shall contact his/her Travel Advisor at Switrus Holidays Pvt Ltd to confirm when the travel documents are ready for collection.
Please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so.
The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other countries, most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels in Europe may / may not have room service facilities. The check in time at the Hotel is usually at 1400 hrs and check out is at 1200 hrs. The same is subject to change from time to time. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. Please note that hotels in Europe and Far East can have exceptionally small rooms unlike what you may have experienced in other countries.
Single Accommodation: In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room. Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following: (i) Intended room partner was arranged by you. (ii) Intended room partner was arranged by us for you. (iii) No room partner was found available for you.
Double (Twin) Accommodation: A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe & Far East are twin-bedded. In case of non- availability of a room with a queen-size bed, a twin bedded room would be given.
Triple Accommodation: We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.
Children Accommodation: A child travelling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel. In case ‘with bed’ charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on ‘without bed’ basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.
The Company acts as an intermediary only for various travel related products having extensive relation with numerous transport, accommodation and other service providers, such as airlines, coach operators, rail and cruise line operators, hoteliers and any entity providing goods or services in connection with Customer’s booking. Company’s obligation to the Customer is to make travel bookings for the Customer with travel related suppliers of the Customer’s choice.
The Company shall exercise care in the selection of reputable service providers, but the Company is not itself a provider of travel services and it has no control over, or liability for, the services provided by third parties. All bookings are made on behalf of the Customer subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. The Company shall provide the Customer with copies of the relevant service provider terms and conditions on request. To the extent permitted by law, neither the Company nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom the Company has no direct control, force majeure or any other event which is beyond Company control or which is not preventable by reasonable diligence on Company’s part. Air, sea, rail and road transport is subject to various International Conventions that limit the liability of the carriers. International Conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and in respect of hotels, the Paris Convention 1962. The carriage by air of passengers and their baggage is in addition subject to the Conditions of Carriage of the carrier concerned. If, in the Company’s reasonable opinion or the reasonable opinion of the provider of any part of the services to which Customer’s booking relates, Customer’s behaviour or the behaviour of any member of Customer’s party is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause danger, damage, distress or upset, disturbance or annoyance to others or others' property, the Company may terminate Customer’s travel arrangements without any liability on the Company part. No refunds will be made and the Company will not pay any expenses or costs incurred as a result of the termination.
The Customer shall indemnify and keep the Company indemnified against any loss, damage and claim related to
If the airline/hotels or the supplier or any country change the rules and regulations or impose any regulations and restrictions or cancel the services or reschedule the services or restrict the entry in any situations in any airport, hotels, or any entry points or boarding points which is related to airline rules, COVID rules , hotel rules, supplier rules, airport rules, country rules, boarding rules and any rules and regulations in any airport, entry points and hotels, SWITRUS HOLIDAYS PVT LTD doesn’t have any responsibility in airport, on airline, supplier, hotels in any situations the passenger should bare all the additional expenses than the package cost.
The Customer agrees that as per European rules and regulations, you can sit in the bus for only a period of 8 hours and the Customer agrees that he/she will not sit in the bus when driver takes rest.
If the Customer has a complaint/refund query about any aspect of his/her Holiday, this should be reported immediately to the Company’s local representative who will do whatever he/she can do during the Holiday time frame. However, if the problem is not resolved, any further complaint/refund query should be made by the Customer in writing to the Company’s Customer / Sales Service, not later than 30 days following the completion of the Holiday, failing which no claim may be brought against the Company. There will be no refund on unutilized services. Refund administration fee when applicable is of Rs.10000 per booking subject to change from time to time.
If any dispute arises between the Customer and the Company, the laws prevalent in India will apply. The Customer irrevocably and unconditionally submits to confer exclusive Jurisdiction to the Courts / legal Forums in Thrissur district, and waive any right that he/she may have to object to an action being brought in those Courts/ legal Forums.
The Company shall not be held liable for any acts and/or omissions related to any of its obligations in case such acts and/or omissions are beyond its control.
In no circumstances whatsoever, the Company’s liability shall exceed its fees charged to the Customer.
If any term of those terms and conditions is considered null or void as per law the remaining terms shall still be applicable and enforceable on the parties.
All travelers will be permitted to travel if they have had the last dose of their vaccination at least 14 days, and no more than 270 days before arriving in the destination Important Note:
